Solved: live chat

pauka · ‎28-11-2018

why doesn't the live chat work It's pathetic

MI5 · ‎28-11-2018

Try a different browser or clear your cache and cookies but there have been some issues lately with the service.
Is there anything we can help with?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎28-11-2018

Try a different browser or clear your cache and cookies but there have been some issues lately with the service.
Is there anything we can help with?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎28-11-2018

Hello there @pauka

Have you tried clearing your Browers cache etc or using another Browser?

CommunityMember · ‎28-11-2018

The o2 guru chat is literally the worst thing i have ever used. I have been transferred to recontract 6 times in a row even though it doesn’t work. Yet they just keep transferring me.

Anonymous · ‎28-11-2018

@CommunityMember Maybe try calling customer service in the morning. Usually 8-830am is the best time

https://www.o2.co.uk/contactus

jonsie · ‎29-11-2018

I wouldn't trust them to get the day of the week correct.

Save the hassle, worry and stress, call or go instore.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2

live chat

Calls dropped soon as dialed

Access to billing / phone plan etc

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

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