Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Level 1: Joiner
Posts: 1
Registered: ‎04-02-2020
Accepted Solution

leaving o2

Hi Please could someone tell me once i request a PAC code and i pass it on to my new provider how long will it take to move over?  How long will my phone be out of service for?


Many thanks

Posts: 89,945
Topics: 539
Solutions: 11,750
Registered: ‎04-04-2012

Re: leaving o2

[ Edited ]


It's usually two days from request to switchover, but not over weekends.

Worst case is 24 hours without signal but it's usually only a couple of hours. 

On the day of switchover, your O2 sim will turn off. 

At this point you insert your new sim and reboot phone every 30 mins until you get a signal.

Guide: How to get your PAC 2019 Update 


I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Community Manager
Posts: 6,221
Registered: ‎23-07-2014

Re: leaving o2

Hi @Derek2 , sorry to hear that you're leaving O2. Did you have anything else you needed advice on? Don't hesitate to let us know, and also I'm happy to pass on any feedback you might have to the business.


Cheers @MI5  for the helpful advice above. Smiley Happy

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register? Smiley Happy