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leaving O2 - my 'old' phone is still connected to O2 and rings when I dial new phone

Dave14
Level 1: Joiner
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Registered:

I've just switched to Sky, got a PAC code and my new phone is now working with my number, but both phones ring when I get a call. Will this stop when the transfer is complete?

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MI5
Level 94: Supreme
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Registered:

@Dave14 

You need to give it a full 24 hours then reboot both phones and it should then be fully ported.

If both phones are still connected after that, call O2 as it may be a split port.

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 146972 Posts
  • 636 Topics
  • 28263 Solutions
Registered:

@Dave14 

You need to give it a full 24 hours then reboot both phones and it should then be fully ported.

If both phones are still connected after that, call O2 as it may be a split port.

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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