Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Highlighted
Anonymous
Posts: 0
Accepted Solution

leaving 02 as the signal is no good

my contract runs out on may12th what will be the penalty for leaving early,and how much notice do i have to give

Highlighted
Posts: 79,899
Topics: 572
Solutions: 3,819
Registered: ‎04-01-2009

Re: leaving 02 as the signal is no good

Under normal circumstances you would have to give 30 days notice. To cancel now you need to pay off the remainder of your contrct ie. months remaining times monthly tariff.

Highlighted
Posts: 100,459
Topics: 546
Solutions: 12,766
Registered: ‎04-04-2012

Re: leaving 02 as the signal is no good

The number of months left multiplied by your basic line rental. 30 days notice required but as you are paying up early just cancel your account and the 30 day period will be added as part of your severance bill.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Anonymous
Posts: 0

Re: leaving 02 as the signal is no good

Is the signal bad everywhere or just in your area?

 

I don't know if you have heard of an app called TUGo that O2 are currently trialling - it will allow you to make calls and stuff from your WiFi connection at home so it will certainly solve the signal issue for you if it is just at home. It is set to come out very soon!

Highlighted
Anonymous
Posts: 0

Re: leaving 02 as the signal is no good


@Anonymous wrote:

Is the signal bad everywhere or just in your area?

 

I don't know if you have heard of an app called TUGo that O2 are currently trialling - it will allow you to make calls and stuff from your WiFi connection at home so it will certainly solve the signal issue for you if it is just at home. It is set to come out very soon!


Can you give us an actual date

Highlighted
Anonymous
Posts: 0

Re: leaving 02 as the signal is no good


@Anonymous wrote:

Can you give us an actual date


I wish I knew!

 

Testing is taking longer than expected and I'm not even getting to test it Smiley Sad

 

Highlighted
Posts: 100,459
Topics: 546
Solutions: 12,766
Registered: ‎04-04-2012

Re: leaving 02 as the signal is no good

Same here Smiley Sad We've been promised this app for well over a year now (even longer if you include it's predecessor that didn't make it to market).....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 79,899
Topics: 572
Solutions: 3,819
Registered: ‎04-01-2009

Re: leaving 02 as the signal is no good

There must be an awful lot of problems with it. O2 connect was in beta testing for over 12 months and never made the light of day, being superceded by the TuGo app which again has been in testing for months. Maybe this isn't the solution to everyones' problems?

Highlighted
Anonymous
Posts: 0

Re: leaving 02 as the signal is no good

maybe it has been too over hyped & not worth the blueprint its on but hopefully it will turn out sooner rather than never

Highlighted
Anonymous
Posts: 0

Re: leaving 02 as the signal is no good

Has anyone else noticed when you go into recent charges it says it normally takes 12 hours for calls to appear but maybe longer for international and Tu go calls so its definitely coming