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keeping the same number

Hannah14
Level 1: Joiner
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Hi! I’m looking to upgrade my iphone. Can you just swap your old sim card into your new iphone (because i want to keep the same number) or do i have to use the new sim card and ring o2 to sort it out?
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MI5
Level 94: Supreme
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@Hannah14 

Your number stays with your sim and is automatically transferred when you upgrade.

If you wish to, you can swap to a new 5g sim when you get your new phone.

You can do this yourself by following this guide Guide: Sim Swap: a mini guide 2017 update or just continue to use your old sim in the new phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151897 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

@Hannah14 

Your number stays with your sim and is automatically transferred when you upgrade.

If you wish to, you can swap to a new 5g sim when you get your new phone.

You can do this yourself by following this guide Guide: Sim Swap: a mini guide 2017 update or just continue to use your old sim in the new phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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