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Level 1: Joiner
Posts: 1
Registered: ‎21-10-2019

keeping own phone number

Good Afternoon

I opened a SIM only account a couple of weeks ago, I want to keep my old number. I contacted my previous network and obtained a PAC code which i submitted on line. I have not had any advice that this is now in progress. The PAC code from EE runs out on 13th November so I am keen to get this sorted out as soon as possible.


Many Thanks


Level 69: Guiding Light
Posts: 16,271
Registered: ‎31-03-2010

Re: keeping own phone number

Posts: 112,390
Topics: 565
Solutions: 14,996
Registered: ‎04-04-2012

Re: keeping own phone number


You should have received a text to the number you are keeping advising you of the changeover date.

If you've not had a text, call customer service to chase it up Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Community Manager
Posts: 7,395
Registered: ‎18-02-2016

Re: keeping own phone number

Do you have an update on your sim swap @simon_conquest

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