keeping own phone number

simon_conquest · ‎06-11-2019

Good Afternoon

I opened a SIM only account a couple of weeks ago, I want to keep my old number. I contacted my previous network and obtained a PAC code which i submitted on line. I have not had any advice that this is now in progress. The PAC code from EE runs out on 13th November so I am keen to get this sorted out as soon as possible.

Many Thanks

Bambino · ‎06-11-2019

@simon_conquest Please see this link. Scroll to what you need to find https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-July-2019-Update/ba-p/1052278#M12896...

I DO NOT WORK FOR O2

MI5 · ‎06-11-2019

@simon_conquest

You should have received a text to the number you are keeping advising you of the changeover date.

If you've not had a text, call customer service to chase it up Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎08-11-2019

Do you have an update on your sim swap @simon_conquest?

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