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keep my pay as you go number

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Gbolahan
Level 1: Joiner
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on ‎05-08-2018 21:10

on ‎05-08-2018 21:10

I changed from pay as you go to monthly package on friday 3/8/18, i have tried ceaselessly to change the monthly package number to the pay as you go number. i keep getting " they are working on the page".

it is distressing to me that i dont want to be reached on the new number as i prefer the old number.

i need urgent assistance with this.

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MI5
Level 94: Supreme
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on ‎05-08-2018 21:14

on ‎05-08-2018 21:14

Hi @Gbolahan how to here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number but if struggling, call o2 on 202 for help.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151774 Posts
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Registered:

on ‎05-08-2018 21:14

on ‎05-08-2018 21:14

Hi @Gbolahan how to here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number but if struggling, call o2 on 202 for help.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
Former Staff
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on ‎06-08-2018 13:37

on ‎06-08-2018 13:37

Hi @Gbolahan, and Welcome

 

@MI5's answer above should be very useful already, but please do let us know if you need any further help with this slight_smile

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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