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Anonymous
Posts: 0

keep getting different answers

Moving to another provider.

 

If I get my PAC code do I still have to give 30 days notice? last advice on here was that if I use the PAC code within the 30 days of getting it then I don't have to give notice.

Advice from O2 guru just now is different.. see chat below

 

 
Geoff:
You can contact us in August and get an PAC code and give us 30 days notice period to end the contract.
 
Grant:
I was told before that if I use the PAC code I don't have to give 30 days notice?
 
Geoff:
To end the contract you need to give a 30 days notice period
 
Can anyone confirm, or point me to the right bit on the O2 website
Posts: 116,617
Topics: 573
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Registered: ‎04-04-2012

Re: keep getting different answers

Again, you do not need to give notice if you use your PAC. Using the PAC cancels the account immediately and you will be billed your final bill, whatever those charges may be.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Anonymous
Posts: 0

Re: keep getting different answers

Once you use your pac code that serves as the 30 days notice and they will make up a final bill

Anonymous
Posts: 0

Re: keep getting different answers

So where do I find this on the O2 website?

Posts: 116,617
Topics: 573
Solutions: 16,170
Registered: ‎04-04-2012

Re: keep getting different answers

I dunno, but it would probably be the wrong info anyway.... Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Posts: 27,019
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Registered: ‎29-07-2008

Re: keep getting different answers


@Anonymous wrote:

So where do I find this on the O2 website?


MI5's answer is correct, the terms are at the bottom of the page, but I doubt it will help.

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Posts: 84,445
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Registered: ‎04-01-2009

Re: keep getting different answers

Whenever you use the PAC you will be billed to the end of your contract but using it serves as giving notice.

Anonymous
Posts: 0

Re: keep getting different answers

It is as MI5 and the rest say but If your still unsure then contact one of the sites staff for clarification.