just tried to start a contract

[SeanB1975]

just tried to complete a contract and payed the up front fee £30,and also a paid a £450 deposit for some reason ended up as £480 and the site tells me, sorry something went wrong and now i have lost over £500 as they have taken the money and not released it

i have no order number or anything

i want to know why you take £30 from my account and ask for a deposit that was ment to be £450 but on my bank pending transactions is saying £480

[MI5 · Accepted solution]

@SeanB1975 

As it's pending it means it's not been claimed by O2 so it will be released back to your cleared funds in 4 to 5 days inline with your banks policies.

[SeanB1975]

i am not waiting that long it not my problem that the site went down

[SeanB1975]

anywhy that did not explain why O2 took £480 when the deposot was £450

[MI5]

@SeanB1975 

I guess because 450 and 30 is 480?

Anyway, O2 don't have your money so can't give it back. You'll need to speak to your bank.

[SeanB1975]

no they took the upfront payment of £30 amd they then took a payment of £480 = £510

[MI5]

They haven't taken anything mate.

[madasaf1sh]

@SeanB1975

This is down to how YOUR bank operates, and not o2, as some banks such as Monzo and Starling, and Metro reverse the transaction within minutes.

Old banks looking at you Natwest take upto 7 days to process it.

My advice contact your bank, along with proof from o2 that they won't be claiming the funds, and they should return it asap.

[MI5]

In reality it hasn't actually left your account yet.
It's held in a "shadow account" which just reserves the amount so it's available if the merchant processes the order.
You could call O2 to see if they can manually process the order you made or just leave it to cancel automatically.