just bought sim card today

[Anonymous]

what the hell???? took me all day to try and top up as kept saying whoops there is problem we are sorting it took them from five till half nine then finally get to top up and activate sim get confirmation email saying done and topped up go to use it and top up disappeared go to online service chat to be told go out and get paper top up its now quarter to eleven i am tired fed up and totally disgusted to be honest

[jonsie]

When you say the top up has disappeared...? It depends what tariff you are on. If it's a £10 bundle the credit gets taken to pay for your allowances. You should now be able to call and text. Register for My O2 to see your tariff and allowances.

[Anonymous]

The £10 bundle gives you 100 inclusive minutes to numbers beginning 01, 02 and 03 plus uk mobiles. 1000 texts to uk mobiles. 500mb of uk data.

Were you thinking you would put £10 on and just use the credit when you used the phone? I.e. xx pence per call, per text etc?

There is a tariff like that but it is not publicised. You would need to call customer service on 4445 to see if they can move you to it.

[Cleoriff]

I hope @Anonymous  comes back to read these posts. It appears she came for a tired rant and left....:smileysad:

Mind you I always think it can be confusing that you top up and then check and it 'appears' there is nothing left. I know we have seen many people who have been caught out with this from recent posts?

[MI5]

The tariffs are all explained here http://www.o2.co.uk/tariffs/payandgo

[Anonymous]

you can also call 4444, option 2, option 2 and it will tell you what bundle you have, how many minutes left and how many texts.

[Anonymous]

It was the £10 bundle and no could not text or ring after topping up.  Confirmation says received credit and give receipt number but no credit on phone.  Just topped up again with another £10 and received just the ten pound so actually 10 down?

[MI5 · Accepted solution]

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@Anonymous wrote:

It was the £10 bundle and no could not text or ring after topping up.  Confirmation says received credit and give receipt number but no credit on phone.  Just topped up again with another £10 and received just the ten pound so actually 10 down?

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Your initial credit was taken to buy a bundle.

Any additional top ups will now show as credit until your anniversary date and if sufficient will be taken for the next bundle.