iphone 8 sale?

[Reanne]

Hello. 

I noticed on the home page that there is an iphone 8 sale- £29.99 20GB £55 ends 7th Feb

How do i access it using the website? 

When I pick an the iphone 8 and go to select tarrifts, it doesn't show the sale. Even when selecting 20gb and going to checkout, it says 20gb £29.99 £60. 

Thanks

Reanne

[Cleoriff]

Hi @Reanne The discounted tariff will show as a bolt on after purchase https://community.o2.co.uk/t5/How-to-guides/Where-is-my-discount-or-Extra-Data/bc-p/1075494

However if you are having problems and want to make sure then please order the phone by contacting customer services https://www.o2.co.uk/contactus

Or beter still ..pop instore and order it there. If you have any queries the shop advisors will help you

[MI5]

No, it really should show that you are buying into a discounted tariff upfront.
The info provided above is correct for after you have purchased but don’t buy unless you have the discount on your contract paperwork or there’s no guarantee you’ll get it.

[Cleoriff · Accepted solution]

Then to make doubly sure you should contact customer services (in my link above) to order the phone. Explain what the issue is and they should sort everything ..

[Reanne]

Thanks all. I will contact customer services. 

[MI5]

Did you get sorted out @Reanne ?

[Reanne]

I am genuinely not sure! I hope so. I went through the chat and they assured me that I would get the discount, and provided the checkout link. I’ve agreed to the sale and I’m picking the phone up tomorrow. However, I can’t see where it states the money airtime and any discounts on the contract paperwork. I have read through the 4 documents they sent me. The first three regard the credit for the purchase of the iPhone. The last one discusses the pay monthly, but it’s very generic, a link to the website. It’s not a specific contract for the airtime. So I’m confused and not sure where it states it?

[MI5]

Your MyO2 should show the discount http://www.o2.co.uk/myo2
Look in the bolt on section. If not, remember you have 14 days to cancel.