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Level 1: Joiner
Posts: 3
Registered: ‎17-05-2020

iphone 7

Recently my phone has stopped working when loading any apps, they shut down and when I try to search for anything on Safari there's errors, has anyone had this issue? I've followed any steps on Google but doesn't seem to be working. Not sure if it's s fault with O2 or not. Thanks

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Posts: 101,658
Topics: 549
Solutions: 12,930
Registered: ‎04-04-2012

Re: iphone 7

[ Edited ]

@Francesca 

It will be a software issue. 

Try a reset by holding power and volume down until the Apple logo appears.

If that doesn't help, contact Apple. 

https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎17-05-2020

Re: iphone 7

Thank you for your advice, I'll give it ago Smiley Happy

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Posts: 101,658
Topics: 549
Solutions: 12,930
Registered: ‎04-04-2012

Re: iphone 7

Good luck 🤞
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 6,984
Registered: ‎18-02-2016

Re: iphone 7

Did restarting your phone make any difference @Francesca

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Level 1: Joiner
Posts: 3
Registered: ‎17-05-2020

Re: iphone 7

Hello, it unfortunately didn't Smiley Sad I tried to go on the Apple website, but I didn't seem to get anywhere with that. Not sure what else to do, still got just under a year of my contract, can you offer any other advice? Thanks

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Posts: 101,658
Topics: 549
Solutions: 12,930
Registered: ‎04-04-2012

Re: iphone 7

@Francesca 

As it would appear to be out of warranty you'll have to pay for a repair.

Check if any local phone repair shops are working or buy another phone to see you through.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)