Re: iphone 7

Francesca · ‎17-05-2020

Recently my phone has stopped working when loading any apps, they shut down and when I try to search for anything on Safari there's errors, has anyone had this issue? I've followed any steps on Google but doesn't seem to be working. Not sure if it's s fault with O2 or not. Thanks

MI5 · ‎17-05-2020

@Francesca

It will be a software issue.

Try a reset by holding power and volume down until the Apple logo appears.

If that doesn't help, contact Apple.

https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Francesca · ‎17-05-2020

Thank you for your advice, I'll give it ago

MI5 · ‎17-05-2020

Good luck 🤞

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎19-05-2020

Did restarting your phone make any difference @Francesca?

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Francesca · ‎19-05-2020

Hello, it unfortunately didn't 😞 I tried to go on the Apple website, but I didn't seem to get anywhere with that. Not sure what else to do, still got just under a year of my contract, can you offer any other advice? Thanks

MI5 · ‎19-05-2020

@Francesca

As it would appear to be out of warranty you'll have to pay for a repair.

Check if any local phone repair shops are working or buy another phone to see you through.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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