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Francesca
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Recently my phone has stopped working when loading any apps, they shut down and when I try to search for anything on Safari there's errors, has anyone had this issue? I've followed any steps on Google but doesn't seem to be working. Not sure if it's s fault with O2 or not. Thanks

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MI5
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@Francesca 

It will be a software issue. 

Try a reset by holding power and volume down until the Apple logo appears.

If that doesn't help, contact Apple. 

https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Francesca
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Thank you for your advice, I'll give it ago slight_smile

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MI5
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Good luck 🤞
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Martin-O2
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Did restarting your phone make any difference @Francesca

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Francesca
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Hello, it unfortunately didn't 😞 I tried to go on the Apple website, but I didn't seem to get anywhere with that. Not sure what else to do, still got just under a year of my contract, can you offer any other advice? Thanks

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MI5
Level 94: Supreme
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@Francesca 

As it would appear to be out of warranty you'll have to pay for a repair.

Check if any local phone repair shops are working or buy another phone to see you through.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 7
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