iphone 6s 25th date

[Anonymous]

is the 25th expected delivery the date it gets to customers or to 02? iphone 6s 64gb

[Anonymous]

Hi,

In my "My Orders" and "Recent Orders" - it's not showing me the iPhone 6s pre-order? I have the confirmation email for my order, agreements etc but still nothing here? I have also spoken to the customer services as there is a formatting error on my address so I really need the tracking info so the phone is not delivered to the wrong address, no one has been able to help me out so far and I have been asked to wait for the tracking info for resolve?

Thanks

[Anonymous]

Hi,

In my "My Orders" and "Recent Orders" - it's not showing me the iPhone 6s pre-order? I have the confirmation email for my order, agreements etc but still nothing here? I have also spoken to the customer services as there is a formatting error on my address so I really need the tracking info so the phone is not delivered to the wrong address, no one has been able to help me out so far and I have been asked to wait for the tracking info for resolve?

Thanks

[MI5]

Only CS can change your delivery address so having tracking details won't help you I'm afraid.

[Anonymous]

I called CS but that's what they said, they can't change it ?? Help needed

[Cleoriff]

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@jonsie wrote:

It seems this is unique to O2, no matter how we plead and feedback nothing has changed from the very first iphone launch.

call customer service

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Or look at this thread which answers almost everything...and is better than anything CS will tell you

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/The-UnOfficial-iPhone-6s-FAQ-Thread/td-p/...

[MI5]

Nothing we can help you with mate.
ONLY CS can change account details - you'll need to call them again.

[Cleoriff]

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@Anonymous wrote:
I called CS but that's what they said, they can't change it ?? Help needed

---

Then you will have to be advised by them ....Only way now is to make sure someone is at your address (if at all possible)

[Anonymous]

Hello all

i hope im posting in the right place? I'm new to O2 from EE. 

I ordered an iPhone 6S Soace Grey 64 GB on the 20GB Tariff. I paid £249,99 + £9.99 upfront fee. My credit rating was awful!! 

Anyhow, I ordered on the release date and got my documents and order number through email. 

I'm basically wanting to know if I will get my Phone tomorrow? (25th September) .. I have a MyO2 account but I can't find a 'my orders' area? Is this normal for a new customer? I've not recieved any further emails or post regarding this so I'm on edge now wondering if it will be tomorrow. I'm a carer for my grand father so I need to make sure I can be in on time for my delivery but not knowing if it will definitely come is stressing me out lol.

again, sorry if I've posted in the wrong place. Just wanting some advice  

thank you  

Dan. 

[Anonymous]

Okay! So I spoke to CS two members- one advised me to cancel and reorder and rejoin the waiting queue!!!
The second one told me can't change address but wait for failed delivery!
Crazy cos I still won't have any details etc and I won't get it in time for launch seems like.. Gutted and so against Vs what they told me when I called them first day I did the preorder! :-//

[Cleoriff]

Hi @Anonymous

Nothing will be showing in your orders yet as your phone is waiting to go to the courier. You should get tracking info then...

@Anonymous If you cancel then you will have to take pot luck? You could try instore.Please both read this thread

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/The-UnOfficial-iPhone-6s-FAQ-Thread/td-p/911514

[Anonymous]

So, can someone put my mind at ease?

I pre-ordered my 64gb 6s+ at 9am on the 12th (The day pre-orders started) and I've heard nothing.

The orders page just says 'In-Progress' but nothing about it being dispatched. I talked to someone on Live Chat who said it hasn't been dispatched yet.

I'm hoping it will arrive tomorrow, but it's looking doubtful! I see some people on here have theirs dispatched... What the hell's going on?