iphone 5 16gb Black - delivery time

[Anonymous]

Hi, I placed my order for an iphone 5 16gb Black O2 (refresh 24months) on 03/07/13.

When can I expect delivery? I've asked on live chat and they always only say that I will get an email when it's despatched.

[jonsie · Accepted solution]

I'm afraid it's all down to stock levels. The fact you haven't received an email with tracking number points to the fact that the phone is out of stock. Only O2 can answer when the phone will be dispatched I'm afraid. In my experience a phone is normally dispatched within a couple of days when stock permits.

[Anonymous]

Hi mate

I ordered my iPhone 5 16gb white on Saturday evening and still haven't got a dispatch e-mail. Customer Service on live chat tell me I should have it in a day or two as the white is in stock.

I did notice when browsing the shop on Saturday the black version is out of stock and could take at least 3 working days for delivery. Maybe give them a call for a quick update on stock levels.

[Anonymous]

Recieved an email from O2 yesterday at 16.30 saying it will be with me today.

UKMail estimates between 08.00-12.00 which has now past. I've tried calling them but no answer. Just checking how reliable they are through a google search and they have many bad reviews (1 out of 10 score). I feel this is not going to turn out well.

Anyone have any experiences, what should I do next if it does not turn up today?

[jonsie]

Keep trying to contact the carriers but I would also advise letting O2 know. But it's early yet, there's still every chance your parcel will turn up today.

[Anonymous]

Just to update this and close.

UK Mail did arrive yesterday at around 15.00, but not at the eta between 8.00 - 12.00.

I'm very happy now have got my new phone.

Thank you all

[jonsie]

Great stuff! Enjoy your new phone

[Toby]

Thanks for updating everyone Hipstar

[Anonymous]

You should think yourself lucky... I ordered a iPhone 5 32GB white on sunday and received a dispatched message on monday, with a delivery time of 9:00-13:00 yesterday. Didn't turn up and i had taken the day off for the delivery. Now on the tracking section of the site it say attempted delivery at 16:00 yesterday! My front door goes directly into my front room and i was in there all day, so UKMail are lying. They even said that they left a card, but they mustn't realise that you need to arrive at the address and post a card for that to happen!

Tried calling them (on an 0845 number mind) and was on hold for 16 mins before i gave up.

Absolute disgrace of a company, who over time will cause alot of customers to go elsewhere. If it wasn't for me having a 6 month early upgrade i would be moving to a different company.

Still don't have the phone. Annoys me immensely as i was going to ask for it to be delivered at my local O2 shop, but they said they wouldn't have it until wednesday (today) yet delivery would be monday or tuesday...

Grrr...

[Toby]

Hi Foshiznik,

Send me a message if it does not arrive by tomorrow.

Cheers, Toby