ipad pro 11 2020

[emzzy83]

Hi really need some help as o2 chat were not helpful.

I upgraded from my 2018 ipad pro to the 2020 version recieved new sim and ipad on friday setup on saturday i done the sim swap and my old sim went dead on sunday morning i pooped in new sim but got no service dont he ususal turn off and on but got no luck.

I took the new sim out of my ipad and put it in my iphone where it worked and got 4g connection i then tried my iphone sim in my new ipad but same got no service i contacted the help via chat who confirmed that could be issue with sim swap wait another 24 hours.

Last night still bugge dout by this i turnt 4g settings off on the ipad with my new sim inside and i got data it worked over 3g i tried turning on 4g soon as i done it i get no service.

tried restarting it but no joy.

Have i got a defective ipad or what.........................

[MI5 · Accepted solution]

@emzzy83 

Yes, the tests you have done would indicate a faulty device.

You need to contact O2 to arrange a replacement.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

[emzzy83]

Thank you for replying , i spoke to 202 who said it is indeed faulty and would be able for like for like replacement as i am within my 14 days, do you know how long it will take to get me a replacement as i forgot to ask as shouldnt be on phone as im at work.

THanks.

[MI5]

@emzzy83 

They should arrange it immediately and email you the collection details.