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Level 3: Thinker
Posts: 172
Registered: ‎12-09-2012

ipad lauch day purchase issue

Well as i said before i signed up for a ipad with loads of issues due to sales,

 

"vWell thanks to the members here and not o2 I got my iPad and that is not without a fight. So went on the phone to get sharer tariff and my card kept falling for payment, changed verify by visa 4 times and then Santander blocked it from use. I was told that O2 can't change the card and I'd have to reapply again but this time failed credit check and was told nothing I could do, and it have to speak with the credit dept to see what if anything can be done, which was nothing.


I phoned through again and luckily got a really helpful and kind Danielle Eton from Manchester who noticed a few errors first of all he never asked me how my name got spelt"

Now i raised a complaint and ill kept the complaint handlers name private, she upheld the bit about being promised the extra data to share she said "The part I’ve upheld is the issues with your data allowance, I understand that when you’re promised this, then this should be adhered to. However, as explained above its not possible to add this to your account. To apologise for the miss information, I’ve added a credit to your account for £56. This is equivalent to two months line rental."

 

Then on a later call the rest was recified when she tried to solve the issue as best as possable so the solution is here

 

Originally £35 per month for device and £59 upfront and the ability to share 20GB for just £7.50 a month

 

Now

 

Originally £35 per month for device and £59 upfront and i was given a 8GB Data bolt on for no fee at all

So instead of paying £42.50 a month i now pay £35, saving me around £180 and 192gb data, cant fault them just waiting on insurance

 

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Anonymous
Posts: 0

Re: ipad lauch day purchase issue

Well @andrewstevenson I have read your post 3 times now and if I am going daft in the head you are saying that you are getting 193GB of data instead of 20 for £35 or have you had finger trouble...No doubt someone or yourself will put me right!!!!! Confused

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Level 3: Thinker
Posts: 172
Registered: ‎12-09-2012

Re: ipad lauch day purchase issue

Hi I meant over the two years I'll save £180 and over the two years get 192 gb ( 8gb per month for free )
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Posts: 91,355
Topics: 747
Registered: ‎14-01-2013

Re: ipad lauch day purchase issue

Are you saying that this 8gb data bolt on 'you were given for free'...is 8gb a month every month FOR A YEAR..? I thought it would have been a one off bolt on for a month?...

*The Game Is On*

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Posts: 106,305
Topics: 556
Solutions: 14,026
Registered: ‎04-04-2012

Re: ipad lauch day purchase issue

My 8gb data bolt on is free forever too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 91,355
Topics: 747
Registered: ‎14-01-2013

Re: ipad lauch day purchase issue


@MI5 wrote:
My 8gb data bolt on is free forever too.

Well....then I shouldn't be surprised Happy Dance I honestly never realised it would be every month for a year. ...

*The Game Is On*

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Posts: 106,305
Topics: 556
Solutions: 14,026
Registered: ‎04-04-2012

Re: ipad lauch day purchase issue

Not just for a year - for as long as I keep my tariff Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 3: Thinker
Posts: 172
Registered: ‎12-09-2012

Re: ipad lauch day purchase issue

Same here for the two years I have the iPad pro I won't pay anything for data just the £35 per month device charge