internet wont work since porting number

[Anonymous]

my internet doesnt work ever since porting my number over from tesco, the first day the sim turned up with a new number and everything was brilliant, really fast speeds, but since porting when opening apps is says im not connected to the internet, and only google searches will work on browsers, when i try to go on a page it tells me im not connected.

customer service has been horrendous, they dont know whats wrong, ive been told to turn phone off and on, give the sim a wipe, change the sim which didnt work, im surprised they havent told me to stand on my head and wave my legs around for a bit.

i also asked for the parental control to be taken off 5 days ago, they said yes and i will receive a text in 24 hours, didnt happen, asked again 2 days ago, didnt happen, went into store yesterday, girl couldnt do it, phoned up today and they said theyve done it again and it will be sorted but dont know when. i was told i would get a phone call today regarding internet problems, received nothing.

phoned up three times today to ask for a manager and they say he is in a meeting and will call me back, he's currently been in a meeting for over 4 hours now.

i heard bad things about o2 but i never expected this.

[MI5]

Good luck

[Anonymous]

the verdict now is to try a another new sim, already replaced sim 2 days ago. and also try sim in another phone.

exhausted

[MI5]

Typical incompetence......

[Curr946]

Its clearly an account issue, sounds made but try a different o2 sim in your phone. Just to rule out a phone issue.... However unlikely it might be

[Anonymous]

already have

[Martin-O2]

Hey @Anonymous how are you getting on with this? Can you give us an update? 

[Anonymous]

I got my pac and I left, I'm now back on tesco mobile and posting using my 4g data. it seems like it was the parental control block that was the problem, as when my number ported to my new tesco sim yesterday I had the exact same problems, after contacting them immediately the parental lock has been removed 12 hours later. 7 or 8 times I requested o2 to remove parental control, the first time being the very first day, I used every avenue to request, online chat, phonecall and in store, 12 days later it was still not removed so I had to get out while I still could under the 14 day cooling off period.

I can access all Web pages now, all apps inc bt sport and deezer. the parental block even stops albums loading in deezer and tells you you're not connected to the Internet.

just so strange that they didn't remove it.

[MI5]

Most strange and glad you got sorted eventually.

[Anonymous]

@Martin-O2