on 19-01-2018 11:29
since the removal of the international call packages and call me number I am finding it hard to see any value in o2 beyond other providers. my previous o2 package giving me 2,000 international minutes and a call me number was a clear USP. today the offering repalcing this services is lacking, if it is not lacking the staff at o2 dont have a clue when asking questions. so here are my questions if anyone can help.
1) I have been automatically enrolled into the "international caller bolt on (trial)" calling rates are said to be reduced but appear on my accont at the full rate, o2 cs say it will be ajusted at the end fo the billing period? if this is the case why?
2) call me number any option here?
3) i have a confrect call this pm and to dial a 1-800 toll free US number from the UK acording to the o2 cs will cost me £2 p/m ? I question this as the standard tariff is £1.50 p/m and the bolt on is 2p/p/m - can anyone tell me how much this will cost?
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19-01-2018 11:41 - edited 19-01-2018 11:43
Re the calls to the USA......this is the information we have on standard rates (So no idea why you should be charged more than that?
Is there any chance you could use Skype over WiFi in the interim?
on 19-01-2018 11:46
on 19-01-2018 11:49
on 19-01-2018 11:51
I'm not certain a toll free number is applicable when calling from UK to the USA. @Anonymous
However as said, O2 are aware of the problems with people being charged at full rate during this intertrial, and they do refund at the end of the billing period. Not at all satisfactory and we reported it and hoped it would have been sorted by now.
on 19-01-2018 11:54
RE Skype - last resort for me... what is frustrating is the removal of international favs where i had this conf number on a dialing number so it came out of minutes as the call is likely to last 40-50 mins i am not confident skype will hold the connection.
Totally agree. O2 also removed World Chat as well as International favourites and TuGo. Everything which helped us when calling abroad. However I have tagged @Marjo and @Martin-O2 into the thread. They are community admin and should be able to advise further...
on 19-01-2018 11:58
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)