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Anonymous
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international calling questions o2 cant answer

since the removal of the international call packages and call me number I am finding it hard to see any value in o2 beyond other providers.  my previous o2 package giving me 2,000 international minutes and a call me number was a clear USP.  today the offering repalcing this services is lacking, if it is not lacking the staff at o2 dont have a clue when asking questions.  so here are my questions if anyone can help.

 

1) I have been automatically enrolled into the "international caller bolt on (trial)" calling rates are said to be reduced but appear on my accont at the full rate, o2 cs say it will be ajusted at the end fo the billing period?  if this is the case why?

2) call me number any option here?

3) i have a confrect call this pm and to dial a 1-800 toll free US number from the UK acording to the o2 cs will cost me £2 p/m  ? I question this as the standard tariff is £1.50 p/m and the bolt on is 2p/p/m  - can anyone tell me how much this will cost?

thanks

 

Posts: 72,763
Topics: 686
Registered: ‎14-01-2013

Re: international calling questions o2 cant answer

@AnonymousWe understood this discrepancy in charges was being reviewed.....

@Martin-O2@MarjoIs there any news on this as yet?

*The Game Is On*


Posts: 72,763
Topics: 686
Registered: ‎14-01-2013

Re: international calling questions o2 cant answer

[ Edited ]

Re the calls to the USA......this is the information we have on standard rates (So no idea why you should be charged more than that?

http://international.o2.co.uk/internationaltariffs/calling_abroad_from_uk

USA.JPG

Is there any chance you  could use Skype over WiFi in the interim?

*The Game Is On*


Anonymous
Posts: 0

Re: international calling questions o2 cant answer

I have this information already listed in my post, question is landline, mobile etc what about toll free? I was told £2p/m and then gave this comment of my bolt on and the standard rate, they insisted on a £2 cost, so I have asked for it in writing... not got it yet!
Anonymous
Posts: 0

Re: international calling questions o2 cant answer

RE Skype - last resort for me... what is frustrating is the removal of international favs where i had this conf number on a dialing number so it came out of minutes as the call is likely to last 40-50 mins i am not confident skype will hold the connection.
Posts: 72,763
Topics: 686
Registered: ‎14-01-2013

Re: international calling questions o2 cant answer

I'm not certain a toll free number is applicable when calling from UK to the USA. @Anonymous

I would need someone like @Bambino or @MI5 to clarify that.

However as said, O2 are aware of the problems with people being charged at full rate during this intertrial, and they do refund at the end of the billing period. Not at all satisfactory and we reported it and hoped it would have been sorted by now.

*The Game Is On*


Posts: 72,763
Topics: 686
Registered: ‎14-01-2013

Re: international calling questions o2 cant answer


@Anonymous wrote:
RE Skype - last resort for me... what is frustrating is the removal of international favs where i had this conf number on a dialing number so it came out of minutes as the call is likely to last 40-50 mins i am not confident skype will hold the connection.

Totally agree. O2 also removed World Chat as well as International favourites and TuGo. Everything which helped us when calling abroad. However I have tagged @Marjo and @Martin-O2 into the thread. They are community admin and should be able to advise further...

*The Game Is On*


Anonymous
Posts: 0

Re: international calling questions o2 cant answer

thanks
Posts: 88,243
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Registered: ‎04-04-2012

Re: international calling questions o2 cant answer

I'm fairly certain toll free numbers don't work across international borders so you would need an equivalent landline number to call which should then cost you 2p per min.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Anonymous
Posts: 0

Re: international calling questions o2 cant answer

thanks that is plan A at present but trying to find a website that can convert is finding tricky