- 2 Posts
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- 0 Solutions
1 ACCEPTED SOLUTION
Accepted Solutions
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- 612 Topics
- 7137 Solutions
You need to call O2.
All numbers are in this guide
You can use Skype from your PC to call the free numbers if you have no phone available
Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
- 2 Posts
- 1 Topics
- 0 Solutions
- 95541 Posts
- 612 Topics
- 7137 Solutions
You need to call O2.
All numbers are in this guide
You can use Skype from your PC to call the free numbers if you have no phone available
Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
- 127344 Posts
- 834 Topics
- 7585 Solutions
The insurance claim form is here https://www.o2.co.uk/sites/default/files/2017-07/o2insurance_claimform.pdf
However, as @jonsie says, you do need to contact O2 if you wish to make a claim.
