infinite bills and cut with no reason to my connection

[Anonymous]

hello I want to know if it is a normal procedure say that there is a fixed bill of Pound 22 a month in the beginning of the contract and than see arrive infinite bills for several months and have cut  to my connection with no reason. my month start on the 20th and as usual my 600 minutes came back, but not internet connection.

I ve tried ask to the live chat and still nothing ....

what shall I do????

[Anonymous · Accepted solution]

Hi and Welcome to the Community Forum,

First try turning your phone off , clean sim with a dry cloth and turn back on. Sometimes this simple reboot resolves issues.

O2 don't place caps on usage so if you exhaust your included allowances then extra costs can rack up.

If your on contract then data use would stop until your next anniversary date, unless you added a data bolt on via your myo2.

I would suggest you contact O2 on 202 from your mobile phone, and not live chat for account enquiries to ensure no bars exist on your account.

Also check here via entering your full postcode to ensure your masts are working ok for Data.

http://status.o2.co.uk

Self help threads.

iPhone : http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/54...

Android : http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Servi...

Try texting ACTIVE to 2020 , save the settings and re boot your phone.

[Anonymous]

You are not charged for data when it runs out it just stops you are charged heavily for calling 08 and other non geographical numbers that's one to watch out for also mms messages (pictures) are 40p each it can soon mount up you need to speak to O2 on 202 don't use live chat they are not recommended