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incorrect charges in recent bill

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Anonymous
Not applicable

on ‎13-08-2017 21:59

on ‎13-08-2017 21:59

my recent bill contains 4 charges for sending text messages from Northern Ireland to Guernsey. Surely both these countries are in the UK and therefore no charge should be made!

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jonsie
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on ‎13-08-2017 22:02

on ‎13-08-2017 22:02

Unfortunately O2 have decided that the Channel islands are no longer part of the UK so international charges of around 40p are billed. 

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THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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jonsie
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on ‎13-08-2017 22:02

on ‎13-08-2017 22:02

Unfortunately O2 have decided that the Channel islands are no longer part of the UK so international charges of around 40p are billed. 

Social Media Support ~ O2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎13-08-2017 22:08

on ‎13-08-2017 22:08

gu.PNG

http://international.o2.co.uk/internationaltariffs/calling_abroad_from_uk

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
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on ‎13-08-2017 22:10

on ‎13-08-2017 22:10

Guernsey is in the Europe zone, so if you live in NI, close enough to the border to pick up a Southern mobile network, roam onto it and send your message(s) for free Zipped

 

Pay-monthly/roaming-in-europe

|-- O2 Social Media Team via Facebook Messenger
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Anonymous
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In response to pgn

on ‎13-08-2017 23:16

on ‎13-08-2017 23:16

Guernsey is not classed as in the U.K. 

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madasaf1sh
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on ‎13-08-2017 23:17

on ‎13-08-2017 23:17

@pgn wrote:

Guernsey is in the Europe zone, so if you live in NI, close enough to the border to pick up a Southern mobile network, roam onto it and send your message(s) for free Zipped

 

Pay-monthly/roaming-in-europe

 

This wont work as the channel islkds are not part of the EU, but are part of the customs,so you will be charged

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Beenherebefore
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on ‎13-08-2017 23:27

on ‎13-08-2017 23:27

@madasaf1sh wrote:
@pgn wrote:

Guernsey is in the Europe zone, so if you live in NI, close enough to the border to pick up a Southern mobile network, roam onto it and send your message(s) for free Zipped

 

Pay-monthly/roaming-in-europe

 

This wont work as the channel islkds are not part of the EU, but are part of the customs,so you will be charged

It should provided the connection is an Ireland (in Europe Zone) network NOT an N.I. network.

 

"What destinations are included in our Europe Zone?

Ireland         Guernsey"

 

"My life is a facsimile of a sham"
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pgn
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on ‎13-08-2017 23:29

on ‎13-08-2017 23:29

If you check the link, Guernsey and Jersey are both in O2's Europe Zone - so qualify as a roam-like-home location. So if you are roaming on an Irish network and send a text to Guernsey, it comes off your free text allowance.
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MI5
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on ‎13-08-2017 23:33

on ‎13-08-2017 23:33

Sneaky, but nice idea. I'm sure house prices in the South will increase dramatically now wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Beenherebefore
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on ‎13-08-2017 23:42

on ‎13-08-2017 23:42

@MI5 wrote:
Sneaky, but nice idea.

No doubt O2 will quickly try to close that loophole Bang

"My life is a facsimile of a sham"
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