incorrect charges in recent bill

[Anonymous]

my recent bill contains 4 charges for sending text messages from Northern Ireland to Guernsey. Surely both these countries are in the UK and therefore no charge should be made!

[jonsie · Accepted solution]

Unfortunately O2 have decided that the Channel islands are no longer part of the UK so international charges of around 40p are billed. 

[MI5]

http://international.o2.co.uk/internationaltariffs/calling_abroad_from_uk

[pgn]

Guernsey is in the Europe zone, so if you live in NI, close enough to the border to pick up a Southern mobile network, roam onto it and send your message(s) for free 

Pay-monthly/roaming-in-europe

[Anonymous]

Guernsey is not classed as in the U.K. 

[madasaf1sh]

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@pgn wrote:

Guernsey is in the Europe zone, so if you live in NI, close enough to the border to pick up a Southern mobile network, roam onto it and send your message(s) for free 

Pay-monthly/roaming-in-europe

This wont work as the channel islkds are not part of the EU, but are part of the customs,so you will be charged

[Beenherebefore]

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@madasaf1sh wrote:

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@pgn wrote:

Guernsey is in the Europe zone, so if you live in NI, close enough to the border to pick up a Southern mobile network, roam onto it and send your message(s) for free 

Pay-monthly/roaming-in-europe

This wont work as the channel islkds are not part of the EU, but are part of the customs,so you will be charged

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It should provided the connection is an Ireland (in Europe Zone) network NOT an N.I. network.

"What destinations are included in our Europe Zone?

Ireland         Guernsey"

[pgn]

If you check the link, Guernsey and Jersey are both in O2's Europe Zone - so qualify as a roam-like-home location. So if you are roaming on an Irish network and send a text to Guernsey, it comes off your free text allowance.

[MI5]

Sneaky, but nice idea. I'm sure house prices in the South will increase dramatically now

[Beenherebefore]

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@MI5 wrote:
Sneaky, but nice idea.

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No doubt O2 will quickly try to close that loophole