importing nunber

[ginny]

can somebody help?

I have completed the online form 4 times to bring my number from ID mobile with the PAC code. 

I then receive an email from blue prism stating they are unable to verify my security details. I really want to keep my ID number any suggestions?

[Cleoriff]

@ginny 

This is probably due to you trying 4 times. Porting is taking longer than usual so you have probably confused the system. https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number 

You need to contact O2 on the numbers in this guide. Guide: Coronavirus Community Help and Support They open at 8am.

[ginny]

many thanks for the reply, I only re-submitted after receiving an email from blue prism saying the application had been unsuccessful. Perhaps I should leave it for 24 hours.

[Cleoriff]

@ginny 

Keep rebooting your phone as well.