idiots at 02 linked my 2 02 numbers

[Anonymous]

i signed up via live chat for a second contract a couplwe of days ago the idiot that did it has used the email i have for my first number to sign me up to my 02 with linking the two accounts now all the bills are showing up on the my02 app on the new phone and canot find anywhere how to unlink them they both haver seperate 02 account numbers already checked kind rep on live chat gave me advise i could pay off contract and change to payg yh right pay £408 for their mistake please please can someone help

[Cleoriff · Accepted solution]

Hi @Anonymous sorry we cant. You need to speak to customer services and ask them to sort this out http://www.o2.co.uk/contactus

Edited to add they are open from 8am tomorrow...call them between 8-8.30. They should be able to help

[Anonymous]

ive tried live chat customer servces endless times today no help whatsoever apart from being told you can always take it 02 shop ansd cancel contract as you are with in 14 days even though i have used phone seriously considering it now its showing the same flipping bill for both numbers

[Bambino]

Live Chat is unfortunately unreliable. Your best option is to call customer service in the morning.

[MI5]

There is no way to unlink the accounts from your My O2 but they are still separate contracts so they are not tied together.
You can still pay off one contract individually if you wish.

[Anonymous]

@Anonymous You cannot cancel a contract from a store. You need to call customer service as advised

[Curr946]

Standard practice to 'link' customers lines under one account.

[jonsie]

Idiots is a bit strong. These are people just like ourselves trying to do their job and earn a living. OK sometimes they mess up but call them, more than once if necessary, they should be able to unlink the accounts without having to start over.

[MI5]

There's no mistake made here at all and it won't cost over £400 to transfer thr original account to PAYG unless there is that much originally outstanding on it.

[jonsie]

My thoughts too.....