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iTunes refund

Laurenmarie12
Level 1: Joiner
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Hi my son accidentally bought an app on my phone which I was charged £21.99 for onto my phone bill. The phone bill has already been finalised and is due to be paid but iTunes have just issued me a refund. They said it has been refunded the same way it was purchased - but my phone bill is finalised and that amount is still on it. Does anyone know how I will receive my refund? Thank you 

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MI5
Level 94: Supreme
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@Laurenmarie12 

It will be credited to your next bill.

The current bill cannot be changed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 123885 Posts
  • 612 Topics
  • 20066 Solutions
Registered:

@Laurenmarie12 

It will be credited to your next bill.

The current bill cannot be changed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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