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iTunes refund

Laurenmarie12
Level 1: Joiner
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Hi my son accidentally bought an app on my phone which I was charged £21.99 for onto my phone bill. The phone bill has already been finalised and is due to be paid but iTunes have just issued me a refund. They said it has been refunded the same way it was purchased - but my phone bill is finalised and that amount is still on it. Does anyone know how I will receive my refund? Thank you 

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MI5
Level 94: Supreme
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@Laurenmarie12 

It will be credited to your next bill.

The current bill cannot be changed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151913 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

@Laurenmarie12 

It will be credited to your next bill.

The current bill cannot be changed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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519 Views