Solved: Re: iTunes add ins

Lesley · ‎20-09-2018

Hi I have had more iTunes added on to my monthly bill and I haven’t bought anything that I’m aware of
This happened last month too please can you help me to check and cancel?

MI5 · ‎20-09-2018

You will have to call customer services on 202 to check that out but I noticed a similar issue on my account as I had fingerprint authorisation turned on for iTunes purchases
What was happening was that I pressed the home button to exit but because of fingerprint being on I was authorising purchases!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎20-09-2018

You will have to call customer services on 202 to check that out but I noticed a similar issue on my account as I had fingerprint authorisation turned on for iTunes purchases
What was happening was that I pressed the home button to exit but because of fingerprint being on I was authorising purchases!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Marjo · ‎21-09-2018

Hi @Lesley welcome to our community. Sorry to hear you've had unwanted charges on your bill. 😞 Have you made any progress with this since you last posted? Would the information from @MI5 above explain the charges?

O2

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