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iPhone was unlocked... now it appears not to be

N4pth4
Level 1: Joiner
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Last year i requeste dmy phone be unloced and as far as i was concerned it was. Today i finished moving my number to VOXI after being an O2 custoemr for many years. I put my VOXI sim in and apparantly my phone isnt unlocked after all and gives me a restricted error message.

 

Ive tried using the manual unlock request form but it just errors as i am no longer seen as a customer. Ive also been sat in the Live chat que for about 2 hours....

 

Anyone got any ideas as i need this number for work?

 

Cheers

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MI5
Level 94: Supreme
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Must have been the call to customer service then wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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Martin-O2
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Yes it's been sorted that's all that matters! cool

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