Solved: iPhone not updating on 02

Johneves · ‎12-12-2019

I’m waiting to unlock my device 02 said wait 24hrs for it to show on my account , but it still shows the old device ?

MI5 · ‎12-12-2019

Follow the unlock process here Guide: Unlocking an O2 phone to use a different SIM card

To register the phone you need to make some calls and it may take 2 or 3 days to update on the O2 system.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎12-12-2019

@Johneves

Follow the unlock process here Guide: Unlocking an O2 phone to use a different SIM card

To register the phone you need to make some calls and it may take 2 or 3 days to update on the O2 system.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎16-12-2019

Hey @Johneves , how are you doing? As it's been a few days since you posted about unlocking your device, I wanted to check if everything is now ok with it? Let us know if you need anything else.

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