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iPhone not updating on 02

Johneves
Level 1: Joiner
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I’m waiting to unlock my device 02 said wait 24hrs for it to show on my account , but it still shows the old device ?
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MI5
Level 94: Supreme
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@Johneves 

Follow the unlock process here Guide: Unlocking an O2 phone to use a different SIM card 

To register the phone you need to make some calls and it may take 2 or 3 days to update on the O2 system.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152075 Posts
  • 651 Topics
  • 28925 Solutions
Registered:

@Johneves 

Follow the unlock process here Guide: Unlocking an O2 phone to use a different SIM card 

To register the phone you need to make some calls and it may take 2 or 3 days to update on the O2 system.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
Former Staff
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Hey @Johneves , how are you doing? As it's been a few days since you posted about  unlocking your device, I wanted to check if everything is now ok with it? Let us know if you need anything else. slight_smile

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