iPhone XR

[Catherine1]

Hi I have just upgrade to an iPhone XR from an iPhone 7 on Monday. I know cannot activate WiFi calling on my new phone, when I go onto my o2 it suggests WiFi calling is on which it isn’t, PLEASE can someone help me as I often had to use my previous phone on WiFi calling so I am missing calls potentially and can’t make them because I can be out of mobile signal quite a lot

[Cleoriff · Accepted solution]

@Catherine1 

You need O2 to activate it on your account.

All numbers here Guide: Coronavirus Community Help and Support 

[Catherine1]

It suggests it is active on my account, it isn’t active on my new phone. So incredibly disappointed with o2 lack of help. I am just going around in circles.

[Catherine1]

Thank you though

[Cleoriff]

@Catherine1 

Try 0800 587 4005

[Catherine1]

Thank you.

[Cleoriff]

You're welcome