Solved: iPhone Pay as you Go

Anonymous · ‎07-12-2015

I have just changed fro a contract to Pay as you Go as I use my phone very little.

I also have an IPad which I use all the time which is through Sky.

I put £10 on my phone last week and now my balance is Zero. What is eating all my credit?

I am 56 and not brilliant with tech..

MI5 · ‎07-12-2015

If you have mobile data turned on it will eat through your credit.
Turn on wifi and turn off mobile data and you should be OK.

However, you may have bought a bundle with the £10 which will now give you calls, texts and data for 30 days.

Check in your My O2 for the tariff you are on http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎07-12-2015

If you have mobile data turned on it will eat through your credit.
Turn on wifi and turn off mobile data and you should be OK.

However, you may have bought a bundle with the £10 which will now give you calls, texts and data for 30 days.

Check in your My O2 for the tariff you are on http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎07-12-2015

It will be data as apps will be updating in the background. There is also Web Daily which charges you £1.00/day no matter how little data you use.

The only way to stop this is to either switch off mobile data and use only wifi or choose a tariff which gives you some data each month.

Also be careful of sending texts which convert to mms, this can be turned off in settings.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎07-12-2015

Welcome to the forum @Anonymous.

Hope to see you back here...asking anymore questions you may have.....No problems being a tech novice...I pride myself on being one myself...

Veritas Numquam Perit

Anonymous · ‎07-12-2015

@Cleoriff wrote:

Welcome to the forum @Anonymous.

Hope to see you back here...asking anymore questions you may have.....No problems being a tech novice...I pride myself on being one myself...

Lovely welcome @Cleoriff

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