Solved: iPhone 7 problem after upgrade

Clos6 · ‎03-07-2020

Staying in Guernsey when I upgraded to a sim only deal yesterday. Since then the phone hasn’t worked using data, only with wifi. I am showing signal bars and 3G (not 4G) but out of wifi range the phone just doesn’t work and says ‘not subscribed to a mobile data service’. Is this because I’m temporarily out of the UK when I upgraded?

Cleoriff · ‎03-07-2020

Was the phone working OK in Guernsey before you upgraded @Clos6 ?

If so, then I think you need the idata bolt on applied again.

OR, they may have applied a roaming bar (due to you upgrading whilst out of the UK)

Either way, give customer services a call on any number in this guide. Guide: Coronavirus Community Help and Support

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎03-07-2020

Was the phone working OK in Guernsey before you upgraded @Clos6 ?

If so, then I think you need the idata bolt on applied again.

OR, they may have applied a roaming bar (due to you upgrading whilst out of the UK)

Either way, give customer services a call on any number in this guide. Guide: Coronavirus Community Help and Support

Veritas Numquam Perit

O2Tracey · ‎03-07-2020

It maybe as you said, your out of the UK. I've seen this many times before, it's the same with SIM swaps you have to be in the UK for it to go ahead.

MI5 · ‎03-07-2020

@Clos6

Change your data APN to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LukasB · ‎08-07-2020

Hey @Clos6 has this been sorted or are you still having trouble?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Clos6 · ‎11-07-2020

You were right. They added the wrong bolt-on. Thank you

O2

iPhone 7 problem after upgrade

SIM swap not working

I have an existing Apple Watch Ultra and an I phon...

Lost Sim

Old number

Using mobile in Spain