This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

iPhone 7 problem after upgrade

Go to solution
Clos6
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎03-07-2020 08:22

on ‎03-07-2020 08:22

Staying in Guernsey when I upgraded to a sim only deal yesterday. Since then the phone hasn’t worked using data, only with wifi. I am showing signal bars and 3G (not 4G) but out of wifi range the phone just doesn’t work and says ‘not subscribed to a mobile data service’. Is this because I’m temporarily out of the UK when I upgraded?
Message 1 of 6
1,216 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
Cleoriff
Level 94: Supreme
  • 133367 Posts
  • 843 Topics
  • 7624 Solutions
Registered:

‎03-07-2020 08:55 - edited ‎03-07-2020 08:56

‎03-07-2020 08:55 - edited ‎03-07-2020 08:56

Was the phone working OK in Guernsey before you upgraded @Clos6 ?

If so, then I think you need the idata bolt on applied again.

OR, they may have applied a roaming bar (due to you upgrading whilst out of the UK)

Either way, give customer services a call on any number in this guide. Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 6
1,204 Views
0 Kudos
5 REPLIES 5

Go to solution
Cleoriff
Level 94: Supreme
  • 133367 Posts
  • 843 Topics
  • 7624 Solutions
Registered:

‎03-07-2020 08:55 - edited ‎03-07-2020 08:56

‎03-07-2020 08:55 - edited ‎03-07-2020 08:56

Was the phone working OK in Guernsey before you upgraded @Clos6 ?

If so, then I think you need the idata bolt on applied again.

OR, they may have applied a roaming bar (due to you upgrading whilst out of the UK)

Either way, give customer services a call on any number in this guide. Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 6
1,205 Views
0 Kudos

Go to solution
O2Tracey
O2 Support
O2 Support
  • 103 Posts
  • 2 Topics
  • 3 Solutions
Registered:

on ‎03-07-2020 09:07

on ‎03-07-2020 09:07

It maybe as you said, your out of the UK. I've seen this many times before, it's the same with SIM swaps you have to be in the UK for it to go ahead.
Message 3 of 6
1,198 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to O2Tracey
  • 154219 Posts
  • 658 Topics
  • 29422 Solutions
Registered:

on ‎03-07-2020 09:56

on ‎03-07-2020 09:56

@Clos6 

Change your data APN to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 6
1,190 Views
0 Kudos

Go to solution
LukasB
Former Staff
In response to MI5
  • 1791 Posts
  • 177 Topics
  • 4 Solutions
Registered:

on ‎08-07-2020 15:02

on ‎08-07-2020 15:02

Hey @Clos6 has this been sorted or are you still having trouble?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 5 of 6
1,163 Views
0 Kudos

Go to solution
Clos6
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎11-07-2020 09:20

on ‎11-07-2020 09:20

You were right. They added the wrong bolt-on. Thank you
Message 6 of 6
1,152 Views
Top Kudoed Authors
View All
Top