iPhone 7 plus not told of low stock

[Anonymous]

Not happy at all!!! While chatting live to an advisor I was purchasing the 7plus on contract, I paid the up front fee and was told I would receive it the next day. I then received an email telling me they had none in stock and I will be told when I will be getting it when in stock. The advisor knew what i was doing and didn't bother to inform me of this issue. But instead told me I would get it the next day. If I knew this was the case I would have ordered a colour in stock. I feel misled and used for my money!!

[Anonymous]

@Anonymous This is a known issue & it looks like the networks have no idea when they are getting stock. Some people that pre ordered at launch are still waiting. 

You can complain here

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(RelatedHelp),CASE=46943

[MI5]

There are no colours of the 7+ in stock but o2 are happy to lie to customers and take their money.
It's borderline criminal IMHO.

[Cleoriff]

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@MI5 wrote:
There are no colours of the 7+ in stock but o2 are happy to lie to customers and take their money.
It's borderline criminal IMHO.

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Couldn't agree more. Appalling immoral practice...

[Anonymous]

What a joke!! Just received an email from apple saying congrats to me I could win the 7+. They gave one away last month to mary!! Are they taking the muck??

[Anonymous]

Sounds like a bit of a bad joke to be honest 

[Anonymous]

He/She were only try to get a sale. However, over the phone, they tend to provide you actual stock levels before they process any payments. And on the plus side, it's a lot more secure for large transactions.

[Cleoriff]

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@Anonymous wrote:
He/She were only try to get a sale. However, over the phone, they tend to provide you actual stock levels before they process any payments. And on the plus side, it's a lot more secure for large transactions.

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No... what they do is take your money under false pretences and then inform you there is no stock.

If I bought a HD TV from Currys and paid a large upfront payment, then set up a direct debit to pay it monthly..I would not be prepared to wait weeks for it to 'come back into stock'. Though it wouldn't happen anywhere that operated a live stock ordering system would it?

[Anonymous]

@Anonymous O2 do not have a live stock system & don't tell you stock levels

[Anonymous]

Well you'd be wrong then. They told me stock levels over the phone before taking payment. I guess you got the wrong person.