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iPhone 7 Tracking Help

Anonymous
Not applicable
Hi,

As you're all probably aware today has been a bit of a shambles for most iPhone preorder(ers?)

After speaking to Live Chat they told me my phone hadn't been dispatched as they'd run out of stock and it wouldn't be dispatched until at least the 20th.

However, this evening I received an email from o2 saying my phone is on its way and should arrive next day.

The email includes a tracking number, however it doesn't say the courier it's being sent by. I read they use DPD however entering it on DPDs tracking site finds nothing.

I'm unable to use my o2, there appears to be no 'recent orders' section anywhere.

Any ideas?
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Naywa01
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It's not good is it!? This link will show your orders and any relevant tracking etc: https://mymobile.o2.co.uk/myorders

Also DPD generally don't show any tracking details for some time after you get a tracking number. Try again in the morning and it will say something like 'received at depot' or if your really lucky you'll get a message saying your package is on its way

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Naywa01
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It's not good is it!? This link will show your orders and any relevant tracking etc: https://mymobile.o2.co.uk/myorders

Also DPD generally don't show any tracking details for some time after you get a tracking number. Try again in the morning and it will say something like 'received at depot' or if your really lucky you'll get a message saying your package is on its way
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Anonymous
Not applicable

O2 also use UKMail as a courier, so it's worth checking their tracking too

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Anonymous
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It is being delivered by UKMail and my o2 is working now, thanks a lot guys
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Naywa01
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Good luck, my pre-order is still mysteriously "in progress". I went for a 7+ matte black 256, ordered for click& collect at 9am on 9/9. CS told me today they have no real idea when I will get it, despite live chat guarantee yesterday I'll get it on or before 23rd!
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