on 14-12-2013 19:24
on 14-12-2013 19:24
Just looking for any ideas, really.
I ordered a new 4G pay as you go go go SIM from o2 - popped it into the phone and immediately saw that I had 4G reception. However, as soon as my number was transferred to the new SIM it's now stuck on 3G. I live in London, and have been out and about, but it's still saying 3G (a speed test confirms that i'm still receiving 3G speeds).
I've contacted support, who couldn't see anything wrong - they said to go to an o2 store, which I did today. They thought there might be an issue with the SIM - they game me a new one, but that's still stuck on 3G.
The phone has been rebooted / airplane moded many times, and can confirm that 4G is enabled in settings. Carrier settings are version O2 15.6
I'm pretty much stuck. I've got the £15 monthly 4G tariff on my account. My gut feeling is that it's an account issue - but o2 can't see anything wrong.
Solved! Go to Solution.
15-12-2013 10:40 - edited 15-12-2013 10:49
The timeline of events was this:
Sorry for the confusion.
on 15-12-2013 10:54
on 15-12-2013 10:54
At any time did you ask to be put on payg go go 4g?
on 15-12-2013 10:59
on 15-12-2013 11:00
on 15-12-2013 11:00
Well that makes it very strange lets hope a new 4g sim cures it
on 15-12-2013 11:04
15-12-2013 11:09 - edited 15-12-2013 11:10
Hope all goes Ok for you.
Hopefully you can then enjoy the 4g speeds
on 19-12-2013 09:33
The new SIM arrived today, and now have good 4G (18mb down, 15mb up - not bad for an office in central London).
The previous issue must have been SIM related.
19-12-2013 09:35 - edited 19-12-2013 09:40
19-12-2013 09:35 - edited 19-12-2013 09:40