Solved: iPhone 5s stuck on 3G (4G pay as you go go go tari...

Anonymous · ‎14-12-2013

Just looking for any ideas, really.

I ordered a new 4G pay as you go go go SIM from o2 - popped it into the phone and immediately saw that I had 4G reception. However, as soon as my number was transferred to the new SIM it's now stuck on 3G. I live in London, and have been out and about, but it's still saying 3G (a speed test confirms that i'm still receiving 3G speeds).

I've contacted support, who couldn't see anything wrong - they said to go to an o2 store, which I did today. They thought there might be an issue with the SIM - they game me a new one, but that's still stuck on 3G.

The phone has been rebooted / airplane moded many times, and can confirm that 4G is enabled in settings. Carrier settings are version O2 15.6

I'm pretty much stuck. I've got the £15 monthly 4G tariff on my account. My gut feeling is that it's an account issue - but o2 can't see anything wrong.

MI5 · ‎15-12-2013

Why would it show 4g before the number swap if it was the wrong sim?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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MI5 · ‎14-12-2013

When did the number change over?
It can sometimes take a while for everything to catch up.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎14-12-2013

The number changed over yesterday

MI5 · ‎14-12-2013

Hmmm, would have thought it should all have caught up by now...
Can't think of anything else at the moment to what you've already tried.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎14-12-2013

OK, thanks anyway. I just used the o2 chat functionality - they checked the SIM card serial number which the o2 shop provided, and it's not 4G compatible. Frustrating. They're sending out another new one, which I'll try.

MI5 · ‎14-12-2013

Seems strange that 4g showed up initially then......?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎15-12-2013

Hi,

I recently did the change from Payg go go go to Payg 4g on the 5s, which you have performed too, and everything went through Ok.

My carrier settings are : 02 15.6 too.

Lets hope the new sim is the right one this time !

It should say 4g on the nano sim.

MI5 · ‎15-12-2013

Why would it show 4g before the number swap if it was the wrong sim?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎15-12-2013

I wonder if the swapmysim procedure has reverted the payg go go go tariff to 3g not 4g variant 4445 should be able to check this and correct it

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Anonymous · ‎15-12-2013

@MI5 wrote:
Why would it show 4g before the number swap if it was the wrong sim?

Exactly.

It shouldn't.

The OP should check if their nano sim says 4g on it to be sure what type of sim it is.

I would go with collecting one from their most local o2 store and check it says 4g on it and let them perform the swap.

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