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iPhone 5S just died

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Anonymous
Not applicable

‎09-07-2014 10:59

‎09-07-2014 10:59

I have a 5S on a 24 month contract which started in October 2013.  Last night the phone was working fine, this morning it is completely dead, won't turn on, won't charge.  Do I have to return it to O2 or to Apple to get it fixed?

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MI5
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‎09-07-2014 11:02 - edited ‎09-07-2014 11:04

‎09-07-2014 11:02 - edited ‎09-07-2014 11:04

Apple would be your best bet - They will replace it on the spot for you but O2 would have to send it off for repair.

If you can, make an appointment with an Apple Genius to have it checked.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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‎09-07-2014 11:02 - edited ‎09-07-2014 11:04

‎09-07-2014 11:02 - edited ‎09-07-2014 11:04

Apple would be your best bet - They will replace it on the spot for you but O2 would have to send it off for repair.

If you can, make an appointment with an Apple Genius to have it checked.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

‎09-07-2014 11:05

‎09-07-2014 11:05

Thanks

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MI5
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‎09-07-2014 11:08

‎09-07-2014 11:08

No problem :slight_smile:
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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‎09-07-2014 11:11

‎09-07-2014 11:11

Some Apple help here :

https://discussions.apple.com/docs/DOC-3763

http://support.apple.com/kb/ts3281

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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‎09-07-2014 11:15 - edited ‎09-07-2014 11:20

‎09-07-2014 11:15 - edited ‎09-07-2014 11:20

Hello @Anonymous and Welcome to the Community Forum,


Have you tried another wall charger and lightening cord just incase the phones battery is dead and it's the charger etc that's at fault.
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