on 13-08-2009 15:24
Having dropped my phone in the pool (don't ask!) I have successfully claimed on my mobile phone insurance with O2 to get a replacement phone.
However, the lady said they had no more iPhones in stock at the moment and would give me a call back, hopefully within the next few days.
Out of curiosity - are they still even making the 16GB iPhone 3G anymore? I haven't seen it on many sites, and I certainly want a brand new replacement (as it says on the insurance).
If not, how can they replace it? Any ideas how long this could take? I need my phone for work for a start so it is quite urgent!
on 13-08-2009 16:19
Can you update us when you get a replacemet as to what you get.
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
on 13-08-2009 16:43
After reading out the legal lines they have to say, I explained how I broke my phone and she said based on this information your claim has been accepted, but unfortunately we have no iPhones in stock at the moment. We'll give you a ring when we do.
When I asked how long, she said hopefully a few days.
I'm assuming this is all I need to do (I hadn't been asked to fill in any forms or anything at the moment).
Will update you on what I get... once/if it arrives!
on 14-08-2009 13:23
I phoned them on 30th July to make the claim, it all went through only they said the 3G 16gb was out of stock and that they'd phone once they were back in.
I rang again this Monday gone, the 10th August and they said I was on the list but that they were still waiting.
Obviously I'm annoyed now, since although I'm sure I'll eventually get a phone, its now been a good few weeks that I've been without - and paying line rental charges...
I spoke to a customer services advisor at O2 wondering whether they would compensate for the fact that I'd been paying line rental without being able to use the service, and they responded very blankly and confusedly as if what I was asking was totally unreasonable.
I wonder whether this would be in the terms of the insurance?
I also wonder, like the OP, whether the 3G is still being produced. Possibly they use refurbished phones for insurance claims, and these aren't coming in quickly enough?
ETA: I see on the apple online store that they're only selling the 3G in 8GB.
on 14-08-2009 16:39
on 14-08-2009 17:57
Well hopefully it isn't too long, I need my phone soon as I'll be working away from home, so having my phone with me is very very important!
Fingers crossed this gets sorted out soon... and the kind lady on the phone didn't just say 'a couple of days' to fob me off! :@ haha
on 18-08-2009 15:43
on 18-08-2009 17:46
just ask in store for the basic handset it should be avalible it used to be how it worked
as for the insurance claim you wont have to do anything else , there are no forms etc , if the insurers say yes then thats fine if they had them in stock then you would have had it next day its a very good service usaully
sorry about your wait
on 18-08-2009 21:33
The lady rang back on Saturday to say they will be replacing it with an iPhone 3GS and that it will be delivered Tuesday, so I'm a happy bunny!
Just glad to have a phone back to be honest, I've slowly been dying without any calling, texting or tweeting! haha