iPhone 15 Switch Up Procedure

[angeloedades]

Hi,

What is the procedure for iPhone 15 Switch Up?

I notice in the small print that it has to be done in store because of the physical check up of the phone - so I guess queue at the O2 store on launch day?

[Oxonian]

@pgn @madasaf1sh @Bob64 

And I can vouch from recent experience that Three's Customer Service can leave a lot to be desired. 

It is actually quite informative to look at what topics are trending on the customer communities of the other MNOs ; for example, folks who want to opt out of mobile broadband contracts within thirty days have huge difficulties in returning the necessary equipment to Three.