iPhone 15 Switch Up Procedure

[angeloedades]

Hi,

What is the procedure for iPhone 15 Switch Up?

I notice in the small print that it has to be done in store because of the physical check up of the phone - so I guess queue at the O2 store on launch day?

[Bob64]

Incorrect did you not read my comment?

o2 wouldn’t let me switch today after a 2 month wait due to a system error …only thing they can suggest is come back another day 

can’t keep going in to the store day after day ….besides they don’t have a phone in store to switch up to …they released mine as the deal wasn’t done today …it’s a 6 week wait for one to be delivered! 

I’ve waited 2 months already 

[pgn]

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@Bob64 wrote:

Incorrect did you not read my comment?

o2 wouldn’t let me switch today after a 2 month wait due to a system error …only thing they can suggest is come back another day 

can’t keep going in to the store day after day ….besides they don’t have a phone in store to switch up to …they released mine as the deal wasn’t done today …it’s a 6 week wait for one to be delivered! 

I’ve waited 2 months already 

---

Try a different store, @Bob64?  There is a long thread on here about the difficulties one person has had and the actions they are following to get it sorted - if I find it I will post it here.

Found it: https://community.o2.co.uk/t5/Welcome-News/O2-Switch-Up-Everything-you-need-to-know/m-p/1666320/high...

[Bob64]

A different store was my first thought but nearest is 30/40 min drive 

the problem isn’t the store, it’s an o2 problem unless your telling me the store lied to me ? 

[pgn]

It has been known, @Bob64 ...

A different store may have a fully operational computer system... and more caring staff, perhaps?

[madasaf1sh]

@pgn 

I think its a global issue. as others have reported different stores having the same issue  

[Bob64]

It’s an O2 issue not a store issue 

total shambles - hardly what I signed the contract for …

[pgn]

Not always the case, @madasaf1sh and @Bob64 - here is one of a few positive experiences reported here with Switch Up: https://community.o2.co.uk/t5/Discussions-Feedback/Disappointed-in-O2-Luton/m-p/1655986/highlight/tr...

[Bob64]

I can only speak as I have found since joining O2

4 interactions with my store - all awful 

1 attempt to switch up and a total disaster 

unable to speak with anyone in customer service 

I am sure plenty like the service and happy to defend them but it’s a disaster from my experience - totally regret signing up to O2

[pgn]

Please do feel free to raise a complaint with O2 - the ways here: https://www.o2.co.uk/how-to-complain

Resolver, mentioned on the O2 Complaints page, does seem to get some results: 

https://www.resolver.co.uk/companies/o2-complaints

Good luck, @Bob64.

[madasaf1sh]

@pgn 

I was on about the issues been faced this weekend with the system outage.. 

My SwitchUps have all gone with out a hitch in store and with excellent staff in both (Barnsley and Meadowhell) but I have had issues post SwitchUp on 2 of them with the backend systems, and incompetent and useless Customer Services only by escalating up the chain did I get anywhere....

Trust me @Bob64  I have had major issues in the past with EE and Vodafone with regards to billing, and contracts they sold, and o2 are the best for me of the bunch...