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iPhone 15 Pro Max

cacaaa
Level 1: Joiner
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on ‎23-09-2023 02:50

on ‎23-09-2023 02:50

Hi all. 

I pre-ordered the iPhone 15 Pro Max in store as part of my Switch Up. Before leaving I was texted a reference code & given a receipt and told to bring this back to store on pick up day which according to text is **Personal info**23. 

I just logged into my O2 account tonight and checked recent orders and the iPhone 15 Pro Max is not showing in recent orders. Should I be concerned? 

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MI5
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on ‎23-09-2023 10:57

on ‎23-09-2023 10:57

@cacaaa 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Straffs
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on ‎26-09-2023 18:22

on ‎26-09-2023 18:22

Mine took a few days to show in my recent order.

my frustration is what’s the point of pre order??? My local o2 shop has them in stock. But we’ve still got to wait.

surely pre order gets priority?

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Rog22
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on ‎06-10-2023 14:51

on ‎06-10-2023 14:51

I pre-ordered my 15 pro max in store and got a txt receipt telling my delivery would be on the 22nd of September, I wasn't able to check on my account my orders so I just trusted in the pre-order process.

I got my new iPhone on the 22nd as stated as part of switch up. 

I wouldn't of worried about not being able to see it in your orders section, If you ordered it at the right time you'd get it for launch unless told otherwise.

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