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iPhone 12 Pro connectivity

Rafa
Level 1: Joiner
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on ‎18-11-2020 10:22

on ‎18-11-2020 10:22

Hi,

My iPhone 12 pro max did not restored all data from my previous handset, also I can’t browse the internet not connect to the Wi-Fi

I have already done all the steps to try and restore the data, including deleting and resetting everything to back manufacture settings and still can’t get it up and running as it should.

Does anyone knows why O2 live chat is not available too??
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Cleoriff
Level 94: Supreme
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on ‎20-11-2020 09:53

on ‎20-11-2020 09:53

@MI5 wrote:
It truly is appalling !!

Good job I edited spelling. Not sure people would know what a sacount advisor was rofl

Veritas Numquam Perit

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Rafa
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on ‎26-11-2020 15:23

on ‎26-11-2020 15:23

Hi 

 

I finally got through CS, but still waiting for the handset replacement, that means I have now been under a new contract for two weeks without a phone rage

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MI5
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‎26-11-2020 15:27 - edited ‎26-11-2020 15:27

‎26-11-2020 15:27 - edited ‎26-11-2020 15:27

Did you follow up with @O2Lisa @Rafa ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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O2Lisa
Former Staff
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on ‎27-11-2020 08:02

on ‎27-11-2020 08:02

Morning @MI5 smiling

I will private message you again @Rafa so we can make sure everything is sorted for you

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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MI5
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on ‎27-11-2020 08:04

on ‎27-11-2020 08:04

Good morning @O2Lisa Wave

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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