iPhone 12 Pro connectivity

[Rafa]

Hi,

My iPhone 12 pro max did not restored all data from my previous handset, also I can’t browse the internet not connect to the Wi-Fi

I have already done all the steps to try and restore the data, including deleting and resetting everything to back manufacture settings and still can’t get it up and running as it should.

Does anyone knows why O2 live chat is not available too??

[MI5]

@Rafa 

If the phone is faulty, you need to contact O2 for a replacement.

Numbers here Guide: Coronavirus Community Help and Support 

[Rafa]

Thank you MI5, but I have been trying tio reach out to O2 as I believe that is the case

but cant get through to them, I've been calling all the numbers and they all end the call

within a minute with a"courtesy Good Bye"

[MI5]

@Rafa 

People are getting through to O2.

Keep trying, early morning is best so try now.

If you can call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

[Rafa]

@MI5 

That leads me on to the same "bye thanks for calling O2", does not get me through anyone at all!

I've called O2 over 100x since last Fri, so over a week now, and just cannot get through, and there 

is none online help either, it's just appalling that I have a new brand handset and O2 has no support

available at all!!

[MI5]

@O2Lisa 

Can you help at all?

[O2Lisa]

Morning, thanks for the tag @MI5 

I'll message you privately @Rafa and get this looked in to for you

[MI5]

Thanks @O2Lisa 

[Cleoriff]

I guess we are going to need a lot more account advisors on the forum if CS is this poor!!

EDITED SPELLING!!

[MI5]

It truly is appalling !!