iPad pro

[Huddy]

Ordered a iPad Pro 12.9 over 7 weeks ago told when ordered up to 6 week wait not heard or received a thing and now the website says in stock any idea what that’s all about

[MI5]

@Huddy 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[Cleoriff]

Hi @Huddy 

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[Huddy]

Thanks will try it in morning just don’t understand why I should chase order when they receive stock they should send the orders out would be different if there was a late delivery charge like there is if you don’t pay bill on time first time iv had an issue with o2 and customer service has been shocking will go else where next time

[MI5]

I'd agree with that but it's the only way to find out about your specific order.