on 09-06-2019 13:01
I tried doing it online Friday, which it kept saying my card was invalid. So I rang up and spoke to someone on the phone, who said that I had passed the credit check and sent me a text to follow the link and sign the e signature... but I wanted to change the delivery address as my husband and I would be at work and wanted to change it to my mother in laws house. The person I spoke to after said I couldn’t as I’d have to do the whole credit check again... I then decided I’d just go into the shop and do it instead on my day off.
Got to the shop and was told Because of the credit check I need to leave a £550 deposit. When I questioned why because I’d been previously told I had passed the credit check, he rang head office who said there was no trace of me placing an order over the phone. 😡
I was advised to do another order online again, which I did last night and it managed to go through this time and I received this email:
Your order details
Item(s) ordered: 1 Apple iPad Pro 12.9 inch 2018 256GB Silver O2 Refresh
Data FLX 10GB Set 2 £19 £50.00
2 Work anywhere £0.00
Order number: ms-*********
Collection reference: *****
Expected date available: 11/06/19
Collection point: O2 Store, UNIT 12
(Obviously I’ve hidden the reference and collection no.) 02 have also taken the £50 upfront cost...
My question is, if I haven’t passed the credit check, would they still have sent this email and taken the upfront cost? As I haven’t heard anything back from 02...
Solved! Go to Solution.
on 09-06-2019 13:22
As you have an order number and collection reference, I would say you have passed the credit check. Normally you hear nothing, if they are following up various credit checks.
I see the expected date available isn't until 11/6 so you would need to phone before collection (it may be out of stock)
You should get an email when it's dispatched then you can track it here....
Or simply ring the store on the 11/6
Best of luck and welcome to the forum