cancel
Showing results for 
Search instead for 
Did you mean: 

iMessage and FaceTime not working

Dave24
Level 1: Joiner
  • 11 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Hello,
I have just ported my number over from Virgin to O2 and ever since that took place I cannot activate Facetime or iMessage on my iphone13.
I have carried out the following:
1) Switched off and on

2) reset all network settings

3) Restored phone completely

My Number is showing the correct number.

I have tried contacting o2 "customer service" but it is an absolute joke that starts off with an automated service that takes about 5 mins to get where you need to go and then gets out.
The chat is always busy.
As I am new to O2 I am in the calling off period, so I think I might just cancel my contract.

Message 1 of 25
6,008 Views
24 REPLIES 24

madasaf1sh
Level 76: Forum Legend
  • 9984 Posts
  • 54 Topics
  • 2981 Solutions
Registered:

@Dave24 

 

Activating Facetime and iMessage is nothing to do with o2, you may need to speak to Apple Support, as as all o2 will check is if you have mobile data and can send an SMS. 


Might be worth checking your APN details are mobile.o2.co.uk 

 

If you can’t turn on or sign in to iMessage or FaceTime - Apple Support

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 2 of 25
3,612 Views

MI5
Level 94: Supreme
  • 143422 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Dave24 

Check with O2 that you have iData enabled on your account.

Also check the correct number is showing in Settings >Phone >My Number.

 If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 25
3,611 Views

Dave24
  • 11 Posts
  • 2 Topics
  • 0 Solutions
Registered:

My old virgin sim works fine if I put that back in.

Message 4 of 25
3,608 Views

Dave24
  • 11 Posts
  • 2 Topics
  • 0 Solutions
Registered:

I've been through apple support already. If I put my old virgin sim back in, iMessage and Facetime work as expected.

Message 5 of 25
3,606 Views

Dave24
Level 1: Joiner
  • 11 Posts
  • 2 Topics
  • 0 Solutions
Registered:

As per my original post. My Number is showing the correct phone number

Message 6 of 25
3,606 Views

gmarkj
Level 66: Unequalled
  • 11995 Posts
  • 94 Topics
  • 1120 Solutions
Registered:

So you ported your number from Virgin to o2?

Does your Virgin sim still work (ie, can you make and receive calls, and send or receive normal text messages)?

If it does, the port has not completed correctly as it would stop working.

You need to contact o2 customer services and tell them to try the port again (assuming the PAC is still valid, if not you will need a new one).

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 7 of 25
3,598 Views

Dave24
Level 1: Joiner
  • 11 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Finally got through on chat with O2. They are trying to palm me off saying it is a device issue. Just tried on other devices and the issue persists.

Message 8 of 25
3,595 Views

MI5
Level 94: Supreme
  • 143422 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Dave24 

Your O2 sim is not active so I'd guess nothing works with that sim in any device.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 9 of 25
3,593 Views

Dave24
Level 1: Joiner
  • 11 Posts
  • 2 Topics
  • 0 Solutions
Registered:

@MI5

Phonecalls and SMS work fine. On both sims. The old virgin sim still works. As @gmarkj states it is still working. I have told O2 this. However they are adamant that the port was done correctly and O2 are still trying to palm me off on apple.

Shockingly poor customer service.

 

Message 10 of 25
3,591 Views