i need to change my name on my account

[Anonymous]

iv got married and i need to change my name on my account

[Bambino]

You would need to speak to Customer Services. 202 if Pay Monthly, 4445 if Pay & Go. They will probably ask for a copy of your marriage certificate. Make sure you send it by registered post.

[jonsie]

You will need to write in either with the original certificate or a certified copy.

[Anonymous]

Send a copy of your certificate to ->

Telefónica UK Limited
Correspondence Department

PO BOX 694

Winchester

SO23 5AP

[MI5]

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@Anonymous wrote:
Send a copy of your certificate to ->

Telefónica UK Limited
Correspondence Department

PO BOX 694

Winchester

SO23 5AP

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You need to include your current name, phone and account number too.

[Anonymous · Accepted solution]

Hi @Anonymous 

You have several options, just choose the more convenient one:

Send a copy of the marriage certificate  with a covering letter giving details of all the account numbers you have with O2. (For example mobile, broadband, home phone.) to:

The Correspondence Management Team

PO BOX 694

Winchester

SO23 5AP

as mentioned before, or via email with the scanned proofs to BusinessTOO@o2.com

or via fax with the scanned proofs to 0870 6002402.

You can print a form to send along with the proofs by going to www.o2.co.uk/namechange.

[jonsie]

In my experience a fax is better but best to call so that someone will be on hand to receive it with a name of the adviser that it is to be passed to. I've seen faxes  sat on a machine with no one knowing.

Maybe it's changed and there is a designated person to deal with faxes?

[Anonymous]

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@jonsie wrote:

In my experience a fax is better but best to call so that someone will be on hand to receive it with a name of the adviser that it is to be passed to. I've seen faxes  sat on a machine with no one knowing.

Maybe it's changed and there is a designated person to deal with faxes?

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I Know what u mean Jonsie, but this goes to the correspondence team, and they don't have a contact number. Personally I would go for the email option, no posting and no paper involved.:smileywink: