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i have2 mobile phones but can only view details of 1 on the O2 site

Gary26
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I have 2 mobile phones with O2, but can only view 1 of them on O2 site. How can I get the second phone on the same page to view the bills etc.?

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jonsie
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In the My O2 landing page you need to click on 'bring in other products'

products.PNG

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Gary26
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Thanks! I have successfully imported my second mobile phone to my account, but when I go to download and print my latest bill of this second phone an error message appears: 

DASH_ERR04: The account number in the target address is invalid.

?

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Cleoriff
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@Gary26 

This Dash Error issue went on for a long time on the community and we thought it was sorted. Looks as if it is rearing it's head again.

Thread DASH ERROR here.

I will mention our managers to see if they can help.

@Martin-O2 @LukasB @TheresaV 

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LukasB
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thanks for the tag @Cleoriff - we are still working in this glitch but I changed it here

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Cleoriff
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Thanks @LukasB thumbsup

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gmarkj
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Yeah I still get that one occasionally.
I find doing the normal clear cache/cookies and using @MI5's link which I will add if I can find it...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Cleoriff
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@gmarkj 

I posted the main thread link above. Not sure if it's in there?

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gmarkj
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There is a link in that thread, but think it was a different one (thread and link).
Can't find it now...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 9 of 9
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